PROFIL DE L'ENTREPRISE
Division des moteurs Faw Jiefang
L'Institut de recherche sur les équipements d'injection de carburant de Wuxi FAW, le Centre de R&D FAW et l'Institut de développement des moteurs ont été créés pour établir FAWDE, qui est une unité commerciale importante de FAW.
Grâce au système de livraison intelligent des accessoires, les données sont intégrées (modèle de livraison, quantité, région, etc.), les variables sont collectées automatiquement et le montant de la réserve de production, le montant de la réserve, etc., est calculé. Placement intelligent et précis, réduction du taux de remplacement et réduction de la réserve de pièces de rechange.
A professional service expert team is composed of an off-site service technician team, a department-level expert team, and a factory-level expert team.
Off-site service technician team: More than 260 service technicians have passed rigorous theoretical and practical training, and have the ability to diagnose and repair National VI products to achieve cross-regional service support.
Department-level expert team: More than 20 full-time service engineers provide professional maintenance guidance, and rush to the scene as soon as possible to assist the service station to deal with difficult problems.
Plant-level expert team: 6 plant-level technical expert teams composed of R&D, quality assurance, supporting and supplier technical experts to jointly respond to market emergencies.
Users can send service requests through multiple channels to obtain quick service response that liberates power.
End users, dealers, and vehicle manufacturers can contact the call center through any channels such as 400 service hotline, Premium Core Service APP, regional service managers, vehicle plant offices, service stations, parts dealers, etc. The call center will provide real-time services Order processing, solve customer consultation, customer repair, service appointment, customer complaints, customer care and other issues.
Garantie des accessoires
Assistance technique
Réponse rapide
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